Client Policy BIO-MEDICALS PTY LTD (BIO-MEDICALS) will provide its customers with courteous, timely, and efficient service. In order to continuously improve our services, BIO-MEDICALS will encourage and use ongoing customer feedback to help establish its customer service high standards and performance measures, and is happy to share these ongoing results with its customers.   All BIO-MEDICALS customers are entitled to: Fair, courteous and professional treatment; Information that is accurate and current; Timely responses to requests; Reasonable access to appropriate staff; Confidence that efforts are made to assure that regulated products in the marketplace are in compliance with appropriate laws and regulations; Two-way communication; Opportunities for collaboration, as appropriate; Consideration of their opinions and concerns.   In addition, Consumers are entitled to: Accurate and timely health information about BIO-MEDICALS products. Health professionals are entitled to: Timely information that will assist them in advancing and protecting the healthcare of their client/patient base.